Job Description: Issue Management Senior Vice President

Location: Tampa, FL

The Issue Management Senior Vice President will report to the Enterprise Issue Management (EIM) Director and will work in collaboration with the Global Business & Risk Controls Team and the key constituents across the bank leading workstreams to support the enhancement and maintenance of Citi's enterprise-wide issue management program. The Issue Management SVP will support initiatives to improve the ongoing operation of the EIM program including the implementation of a cohesive control framework (e.g., MCA) pertaining to the policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others.

The individual will be required to lead workstreams and reviews, providing direction to a variety of stakeholders to produce a high quality of work product. This individual will serve as a day-to-day lead for individual workstreams and will be responsible for the completion of assigned workstreams and reviews, escalating challenges and producing relevant presentations, while executing and ensuring the delivery of high-quality output. An initial focus will be on standing up the risk and control function within the EIM program, working internally to identify, monitor and evaluate risks and controls; assess how internal controls are functioning, identify control gaps, and recommend control enhancements.

Key Responsibilities:

• Assist the Business in key policy adherence and monitoring
• Update and maintain a robust Manager's Control Assessment (MCA) in compliance with the Citi Operational Risk Policy.
• Serve as main point of contact for audit groups and ensure that all audit requests are timely and appropriately provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Interacts with Project Leads to assess and monitor key controls related to end-to-end issue management, including robust root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes
• Oversees the development of concise presentations for review by senior members of the team.
• Evaluates business processes for efficiency and proper and effective controls with the assistance of the Director.
• Develops high-quality relationships with key stakeholders across the organization.
• Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
• Applies critical thought in evaluating business problems, articulates problem statement concisely and guides the development of logical, pragmatic control recommendations and solutions.

Qualifications:

• Bachelor's/University degree or equivalent experience, potentially Masters degree
• A minimum of ten years of financial services experience.
• Demonstrated experience in leading / directing deliverables, providing recommendations and taking initiative on projects or team tasks.
• Ability to multi-task and be dynamic across a number of priorities.
• Highly organized with an ability to lead team members within individual workstreams or reviews.
• Track record of success in completing assigned tasks in a timely, high-quality manner.
• Capable of driving outcomes independently, solving problems independently and escalating issues as encountered.
• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions and cultures.
• Experience in development of control frameworks, risk frameworks, controls development across business process or technology, possibly in a consulting or strategy role.
• Proficient with Microsoft Office suite, amongst other business applications.
• Demonstrated ability to work collaboratively within and across project teams, functional and business units.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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